Enhancing Communication in Telehealth with AI
Client
Sniffle Health
A venture-funded leader in telehealth, mHealth, and insurtech.
Challenge
Sniffle Health needed an efficient way to communicate complex service offerings to diverse stakeholders including employer groups, patients, and medical providers. Traditional communication methods were limiting the speed and scale of their outreach.
Solution
We developed a custom conversational AI bot, leveraging Cohere Opus 3, tailored to the personality of Sniffle Health’s Chief Growth Officer. This bot was designed to convey intricate details about their services in a clear and engaging manner.
Implementation
AI Training
The bot was trained using extensive datasets from Sniffle Health’s operations to handle complex queries across various subjects relevant to their services.
Scalability
Capable of conducting thousands of simultaneous conversations, the bot significantly expanded the reach of Sniffle Health’s communication efforts.
Personalization
Modeled after the Chief Growth Officer’s communication style, the AI was able to maintain a consistent tone and brand voice.
Accessibility
Deployed in 100 languages, it ensured that Sniffle Health could communicate effectively with diverse global audiences without linguistic barriers.
Cost- Effectiveness
Operated at a cost of less than $3.12 per hour, offering a substantial cost advantage over traditional customer service solutions.
Results
Enhanced
Accessibility
Immediate, 24/7 availability across multiple languages improved user engagement.
Increased
Efficiency
Sniffle Health reported a significant reduction in response times and an increase in user satisfaction rates.
